Getting Busy: Re-branding Hotmail?

Now this is an unusual step for Microsoft, who have up until now pushed the Windows Live branding quite heavily. The new campaign (which I am lead to believe Microsoft has not officially announced) was created by Creature, a Seattle based marketing agency and is promoted by various outdoor and print advertisements and an online campaign. The essence of the campaign seems to be geared towards giving Hotmail a trendy, modern, and fresh feel. Aimed at a young, tech-savy professionals the campaign focuses on people with busy lives who love to be organised. I won’t go into the ideas of the campaign or the copy which as been described as “gibberish” - you can just go look for yourself here. So excited with the prospect of a new-look, new feel Hotmail, logged on to my account only to be confronted with the usual Windows Live look.
The Problem with Windows LiveThe confusion begins with the fact that the online campaign is hosted on Windows Live. This seems to be a dollop of indecisiveness from Microsoft, is Hotmail being re-branded without the ‘Windows Live’ label or isn't it? The problem with the Windows Live branding is it sucks. Unlike most of the commercial world, web service brands aren't really a hallmark of trust and quality. Just because a big, well known brand has created a new service doesn’t mean it will be any good, the ill-fated Google Buzz is a perfect example.The key with creating a successful web product is to ignore encompassing branding such as ‘Windows Live’. Today’s web users like the feeling of individuality and being part of a community. It’s like being a member of a select club. If you round up all the clubs into one big club you immediately loose that feeling of being part of an individual and independent community.Take Flickr for example, the hugely popular online photo site has massive online community of dedicated users – a success then. Yahoo came along and bought Flickr, typically it wanted to integrate it into the Yahoo brand. Testing the waters Yahoo added a “from Yahoo” to the Flickr logo and the community went wild, taking to the forums to complain. Since then Yahoo hasn’t done anything more, hopefully it has seen that integrating Flickr into the Yahoo brand fully would be potentially very damaging.Microsoft has already worked out that encompassing branding isn’t always a good idea. The Windows Live brand introduced to coincide with Vista was described as “a way to extend the Windows user experience”. Which is all very well but as the ‘Windows’ brand got increasing bad press over Vista, people don’t exactly want to be part of the Windows club. Windows Live Search suffered under the brand and Microsoft released it – creating Bing.Will Microsoft learn from these lessons and allow Hotmail the individuality it needs? Or will it consign it to the shackles of Windows Live? We will have to wait and see.





